I placed an order but did not receive any confirmation email. Did it go through?

Created by KIM+ONO Team, Modified on Thu, Oct 17 at 1:53 PM by KIM+ONO Team

If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. If you did not reach an Order Confirmation/Status page after checkout, there is a high likelihood that your order was not processed. Before you place a new order, contact us to confirm whether or not the first order went through. We recommend creating an account with us so that you can log in to keep track of your orders.

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